Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Abergavenny | GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our online pharmacy weight loss services. Please read this carefully before using our services.

Who We Are

Pharmacy Weight Loss Abergavenny is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Abergavenny and across the UK. We act as the data controller for personal information collected through our services. We are fully committed to complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

• Full name, date of birth, and contact details (email address, phone number, and delivery address)
• Medical and health information provided during consultations, including weight, BMI, and relevant medical history
• Prescription details and medication history relevant to your weight loss treatment
• Payment information processed securely through our payment provider
• Technical data such as IP address, browser type, and pages visited on our website

How We Use Your Data

Your data is used to deliver safe, personalised pharmacy and weight loss services. Specifically, we use your information to:

• Process your consultation and assess your suitability for weight loss treatment
• Enable our pharmacist to review and approve your prescription before dispatch
• Arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval
• Maintain accurate medical records and ensure continuity of care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Communicate with you regarding your orders, treatment, or account
• Improve and maintain the security and performance of our website

Our lawful basis for processing your personal data includes the performance of a contract, compliance with legal obligations, and — for health data — the provision of healthcare treatment by a regulated healthcare professional.

Cookies

Our website uses cookies to improve your browsing experience and ensure the site functions correctly. Cookies are small text files placed on your device when you visit our website. We use essential cookies that are necessary for the website to operate, as well as analytical cookies to understand how visitors use our site. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data to any third party. We may share your information only where necessary and with trusted parties, including:

• Delivery partners who fulfil and ship your medication orders
• Secure payment processors who handle your payment transactions
• IT and technology providers who support the operation of our website and systems
• Regulatory bodies such as the GPhC where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the United Kingdom without appropriate safeguards in place.

Data Retention

We retain your personal and medical data for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

How We Protect Your Data

We take the security of your personal information seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your data from unauthorised access, loss, or misuse. Access to your health records is restricted to authorised pharmacy staff only.

Your Data Rights

Under UK GDPR, you have rights regarding your personal data. You have the right to access the personal data we hold about you, to request corrections if information is inaccurate, and to request deletion of your data where it is no longer necessary for us to retain it. You also have the right to restrict or object to certain types of processing, and to receive your data in a portable format. If you wish to exercise any of these rights, please contact us using the details below. You also have the right to raise concerns with a supervisory authority if you believe your data is being handled unlawfully.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Abergavenny
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk